Returns & Refunds
At Bovarria, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us and we will do our best to help.
Damaged or defective items
If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible after delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.
Depending on the situation, we may offer a replacement or refund.
Returns
If you would like to request a return for another reason, please contact us before sending anything back. We will review your request and provide the appropriate instructions.
Please do not send an item back without contacting us first.
Refunds
Once your request has been reviewed and approved, any eligible refund will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.
Need help?
If you have any questions about a return or refund, please contact us with your order number and a description of the issue.
Thank you for choosing Bovarria. 🐾