Politique de remboursement
RETURN & REFUND POLICY
At Bovarria, we want you to be satisfied with your purchase. We offer a 30-day return period. You have 30 days after receiving your order to contact us regarding a return request.
RETURN CONDITIONS
To be eligible for a return, the item must be in the same condition in which you received it: new, unworn, and unused, with its original tags and, when possible, in its original packaging. Proof of purchase or your order number may also be required.
To request a return, please contact us at:
Please do not send an item back before receiving our return instructions. Returns sent without prior approval may not be accepted.
RETURN SHIPPING
For returns that are not related to a defective, damaged, or incorrect item, the customer is responsible for the return shipping costs and return shipping label.
Bovarria does not charge a restocking fee for eligible returns.
We do not accept returns sent directly to HyperSKU or its suppliers. Depending on the situation, we will provide the appropriate return instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us promptly if the item is defective, damaged, or if you received the wrong item.
To help us evaluate the issue, please provide your order number and, when possible, clear photos or videos showing the problem.
After reviewing your request, we will inform you of the appropriate solution, which may include a replacement or refund. In certain cases, returning the item may not be necessary.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including personalized items or products for which a return is not appropriate for safety, hygiene, or regulatory reasons.
If you are unsure whether an item is eligible for return, please contact us before sending anything back.
EXCHANGES
If you would like to receive a different item or variant, please contact us at support@bovarria.com.
Depending on the situation and product availability, we will let you know the best available option.
REFUNDS
Once an approved return has been received and reviewed, eligible refunds will be processed within 5 business days.
The refund will be issued to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
IMPORTANT
Bovarria reserves the right to refuse a return or refund if the item does not meet the conditions described in this policy.
If you have any questions about returns, exchanges, or refunds, please contact us at: